Free Advice to Workplace Managers

Personnel management is something of an industry in itself. Colleges, universities, and for-profit diploma mills all across our great country churn out MBAs by the hundreds every year. And every year, there are hundreds of books on management published, along with  thousands of seminars, conferences, and the like. You might even say it's a science, with many popular methods of quantification having taken hold across multiple sectors of the economy.

But management doesn't have to be all that complicated. In fact, ordinary people without advanced training or a long reading list can master the art of good management (and I contend it's really an art), as long as they adhere to a few simple principles:

  • Don't be a jerk for no reason.
  • If there are written rules, follow them.
  • If there are verbal rules, follow those too.
  • Treat your reports fairly and don't play favorites.
  • Don't sleep with your staff.

While these principles may seem obvious to you, in my many years as first a manager and now an employment attorney, I've been astounded by the number of otherwise well-meaning managers who cannot manage to follow them -- and find themselves in deep legal trouble as a result.

Ultimately, you can minimize the inherent difficulty of management (people are messy and complicated, after all), if you just stay consistent. And that's my free advice for the day. Take it as you will, but please take it.

Martin Complaints Provide Window Into NFL Locker Room Culture

Fox News published an article about the ongoing Miami Dolphins scandal involving accusations of bullying and harassment by one offensive lineman, Jonathan Martin, against another, Richie Incognito. As an employment lawyer, the article is especially interesting to me because it provides a window into a workplace most people probably don't think of in terms of "workplaces" - an NFL locker room. 

First, the article claims that the Dolphins general manager was not only aware of the alleged harassment, but had a particularly stereotypical suggestion for solving it:

A new report late Wednesday claims that Miami Dolphins General Manager Jeff Ireland was made aware of the alleged bullying involving offensive linemen Jonathan Martin and Richie Incognito, and suggested that Martin try to resolve the matter by confronting his teammate physically.
Ireland reportedly responded to Smith's complaint by telling him that Martin should stand up to Incognito physically and specifically suggested punching the latter man.

I say stereotypical because the NFL is perhaps the brightest beacon of American machismo. It's a tough, physical world where problems are solved by smashing into your opponent and driving him into the ground. Not only is that the nature of the game they play, but apparently how they feel workplace problems should be resolved. Legally speaking, this is probably not a good idea.

Martin is currently away from the team seeking emotional counseling, and the report says he has considered quitting football. Despite all of this, as well as his detailed complaints against Incognito, their teammates seem blindsided.

 "The whole thing, it's kind of mind-blowing to me," quarterback Ryan Tannehill said. "It's kind of mind-blowing to most of the guys on our team right now."
 "It's tough for me, because you can't help a situation that you didn't know existed -- that no one on this team knew existed," Tannehill said. "We have a bunch of good guys in this locker room. To be put in a situation where everyone's attacking the locker room saying it's such a bad place, such a bad culture, no leadership to stand up and stop the situation -- no one knew there was a situation to be stopped."

When I first read these paragraphs, I immediately suspected Tannehill was lying. How could he and his teammates not know about situations Martin has described in such detail? Situations that seem so severe? 

Then I read further: 

Guard John Jerry said he never heard Incognito use the racist term included in one voicemail and wouldn't have objected anyway.
"I would have just laughed it off," Jerry said. "I know the type of person he is, and I know he doesn't mean it that way. Everybody's got friends that when you're out, they say those type of things. It's never made a big deal."

It's not unusual for those not the target of bullying to not understand when the victim speaks up. What may seem like friendly ribbing from one guy to another can seem completely different to the person actually on the receiving end. It's easy to dismiss alleged harassment when you're not the target of it.

The law specifically prohibits the alleged behavior Martin has described in his complaints about Incognito. In the case of Harris v. Forklift Systems, the U.S. Supreme Court articulated the following rule: 

"When the workplace is permeated with discriminatory intimidation, ridicule, and insult that is sufficiently severe or pervasive to alter the conditions of the victim's employment and create an abusive working environment, Title VII is violated."

As for determining whether behavior is "sufficiently severe or pervasive," courts turn to "the reasonable person standard," which is considered "objective." A reasonable person (either imaginary or sitting in a jury box) must find the workplace behavior hostile or abusive for a court to rule that hostile work environment prohibitions have been violated.

I would suggest that the Miami Dolphins players now claiming to have been ignorant of the allegedly abusive behavior of Incognito toward Martin would not qualify as "reasonable persons." NFL players, exposed to many years of locker room culture -- a highly-charged, sexually and physically aggressive environment -- may not be the best judges of what actually constitutes hostile and abusive conditions for the purposes of Title VII or other employment laws. I mean no insult to them, of course, but they likely lack the kind of objectivity necessary for a case like Martin's.

At any rate, if there's only one lesson we can all learn from this incident, it's that telling your employees to resolve their differences by fist fighting is not a great management strategy. 

Workplace Harassment and Discrimination in the News

There are two very big, very important stories in the news that deal with issues to which I devote a large portion of my law practice: workplace harassment and discrimination.  

The NFL is probably the most visible and popular example of raw aggression and masculinity in America. Unfortunately, a common byproduct of these traits is bullying, and NFL players themselves are not immune to it. No one but the players know for sure just how rampant it is, but the public is starting to get an idea. This week, Miami Dolphins player Jonathan Martin accused teammate Richie Incognito of bullying and harassment, some of which was racial in nature. Incognito has been indefinitely suspended while the NFL begins an investigation.

Also, the U.S. Senate has agreed to begin debate over a bill that would prohibit workplace discrimination based on sexual orientation. Though the bill could eventually succeed in the Senate, it is unlikely that the Republican-led House of Representatives will treat it so favorably. Even so, simply by surviving the threshold vote in the Senate the bill will generate a much-needed discussion about the importance of workplace protections against class-based discrimination. Our federal government and most states already prohibit discrimination on the basis of common characteristics such as age, gender, race, national origin, religion, and disability. Banning sexual orientation discrimination seems -- at least to me and a growing number of Americans -- like a natural next step.

All Americans should be able to work and earn a living without having to endure constant harassment and other adverse treatment from coworkers and employers. Is it really too much to ask that the law provide a remedy when those who want to contribute to the success of our economy are prevented from doing so for superficial, non-work-related reasons? Should we allow bullies and bigots to rule our workplaces?